China Over-the-Phone Interpreting Service and Telephone Interpreters in China

How It Works

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  1. CALL

  
  
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  2. CONNECT

  
  
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  3. INTERPRET

  
  

• Call Tips

  Here are a few quick call tips to review prior to making your interpreter calls:

  BEFORE I CALL
  - Know language that is needed
  - Know dial out number if needed
  - Be prepared to provide interpreter with message to leave if there is no answer

  HOW TO PLACE A CALL TO FREEIVA
  - Call FREEIVA
  - Provide your name & account information
  - Provide call out number(in China)
  - If the LES is on phone with you connect a 3 way call

  DURING THE CALL
  - Speak in short phrases
  - Pause to allow interpreter to translate and the LES to respond
  - Ask questions in first person. Ex: "When did you arrive?" versus asking interpreter "can you find out when he arrived?"
  - Check for understanding by the LES thoroughout the call

  ENDING THE CALL
  - Before ending the call ensure that the interpreter and LES knows the session is about to end