Over the phone interpretation is an effective way to bridge the language barrier during interactions between people that speak a different language. Phone interpretation is easy to arrange and offers an economical solution without special equipment, the users only need to dial to connect with the professional interpreter using a regular telephone. Some phones are specially designed and have two handsets to facilitate the interpreting process.
Below we describe the possible uses of Telephone Interpretation services.
FOR TRAVEL AND TOURISM
At the Hotel: When a multilingual guest checks in to your hotel, it is easy to provide a great experience with a few translated documents and access to a speedy phone interpretation .
Hotel Front Desk: Call an over the phone interpreter to greet your guest, have a smooth check in process and give them the opportunity to ask any questions they may have.
Hotel room staff: Call if you encounter a situation where you need to speak with a guest who you cannot effectively assist due to a language barrier.
Hotel Internal Staff: HR, Managers, and other staff who may not speak the same language as some of their employees can use an over the phone interpreter to hold Employee benefit meetings, performance reviews, and disciplinary meetings.
AT THE DOCTOR’S OFFICE OR HOSPITAL
At Medical appointments: When your patient speaks a language other than English, you may not have staff available who can speak every language. A quick call to Eging can grant access to our 24/7/365 over the phone interpretation services and you will have access to our professional Interpreter network.
At check-in: The Patient may have questions about the office billing procedures, wait time, or patient paperwork. Our over the phone interpretation service can allow access to over 150 languages at the push of a button.
During the visit: The doctor can have full conversations with the patient to fully understand their concerns, symptoms, and prescribe the appropriate solutions. The interpreter over the phone will provide assistance and stay neutral and professional in the interaction.
At Check out: Administrative staff can explain billing processes, follow up appointments, and any other instructions necessary to ensure your patient leaves the office feeling well taken care of with the help of telephonic interpretation.
At the hospital: Patients that are in a hospital bed can reduce their stress by using telephone interpretation services to communicate with nurses, doctors and other personnel assisting them during their stay.
PHARMACY VISIT
At the Pharmacy: Pharmacists often have to discuss treatment options for minor issues on a day to day basis. When a customer comes to you who doesn’t speak English well, it’s nice to be able to offer telephone interpretation services to have a conversation to support their needs.
Prescription Pickup: When your patient arrives to pick up their prescription, it’s great support and customer service to have an interpreter over the phone to help explain side effects and instructions for their new medication.
Consultations: Often times a patient has questions about new medications or symptoms they have and ask the pharmacist. Those without proficient skills in English would be glad to have phone interpretation to clearly communicate their concerns to the Pharmacist.
BUSINESS SETTING
Calling a colleague in another country: When you discuss a project, it’s often easiest to do so in your native language. Likewise, your colleague in Germany would have a better understanding if there was telephone interpretation available for use.
Calling a client in another country: When your client’s first language isn’t English, it’s respectful for you to take the time to speak to them in their native language. Over the phone interpreter services allow you and your client to speak in your own tongue.
Selling to a new potential client: When you need to have a conversation with an international client you may have met at a tradeshow, it helps to have an interpreter on the phone to fully understand all of your potential client’s questions and concerns.
There are many situations in everyday life and customer service that can be simplified with access to a 24/7/365 phone interpretation service.
If you want to have more information about phone interpretation services or think you could benefit from having access to this service, give us a call at (585) 206-2963 or click here to request a free quote. We’d be happy to get you setup with your own account.
