No matter what type of vendor you’re working with, it can be tempting to stick with someone you’ve been partnered with for a long period of time, regardless of the quality of their work. In certain areas, however, doing so can cause far more harm than good. This is especially true when it comes to the world of translation, as not all companies are created equal, and some are far less proficient at what they do than others.
Here are just a few signs that it might be time to start working with a new translation company, even if you’ve already been working with the same one for years.
Lack of Flexibility
You need a translation company that will be flexible enough to meet your needs, regardless of what they might be. Sometimes, however, it can be difficult to find an agency that will meet you halfway. It’s important to remember that any signs of a company not giving you the attention and respect you deserve are signs that it’s time to move on and work with someone new, as a lack of flexibility will do nothing but hold your organization back.
Poor Customer Service
No matter how good an agency or a translator is, it’s not uncommon for issues to pop up on occasion. If this occurs, you need to know that you can easily contact the agency in charge of handling the translation and get answers as soon as possible. Unfortunately, poor customer service is more common than many people think,and it can come along with a great deal of problems. If you’re experiencing it already, you may want to pull the plug on the situation.
Excessively High Pricing
When you’re working with an agency on a number of different translations, finding great pricing is of the utmost importance. Some agencies choose to offer exceptionally high pricing, even to organizations they’ve worked with repeatedly. While paying more is sometimes necessary to ensure high-quality translations, there are plenty of agencies out there that will provide you with what you need for less.
